Exchange Policy:

We offer free return & exchange within 30 days of the date of purchase subject to the following terms and conditions:

• Must present the original receipt of purchase. The net amount originally paid will be applied as a discount on your new purchase.
• Exchanges are only applicable as credit for a purchase of a higher value.
• No cash refunds or store credits are available.
• The sale of discounted items is final and cannot be returned or exchanged.
• Returned items must have no visible signs of wear or use, they must be clean and well presented for resale.
• For online orders, inward shipping costs associated with the return of the product will not be covered. We will only cover the shipping cost of the new item.
• Our products are hand-made by indigenous artisans and must be used with care.

Cancellation & Return Policy:

Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us to [email protected]

Once the cancellation request is received, a full refund will be initiated. As we aim to ship immediately, we advise all cancellations to be placed within 12 hours from the submission of the order.

Returns

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

• All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.
• Only items that have been purchased directly from our Online Store can be eligible for a return.
• Any Rausch Latin Asia products purchased through other retailers are not eligible under this policy, and its return must be in accordance to the respective retailers’ returns and refunds policy.

Goods are eligible for a return if the following are applied:

• Incorrect:

The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.

• Damaged:

The items are found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for Online purchases.

Returned items must meet the following requirements:

• The item must be shipped back to us within seven (7) working days upon receipt. (as proved by the postal or courier receipt).
• You have proof of purchase (order invoice number and receipt).
• Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
• Item must be returned well packed (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
• We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

Your full refund will be issued once we have received and examined the returned goods at our locations. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.

Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.